Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, in the case the manufacturer is a company other than Invenio Toys, unless instructed to do so.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
support@inveniotoys.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@inveniotoys.com and send your item to: 4411 Laird Circle, Santa Clara, CA 95054.

Shipping
To return your product, you should mail your product to: 4411 Laird Circle, Santa Clara, CA 95054

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

10% OFF

Use code: WELCOME10

at checkout

We are two dads that find unique toys
& gifts that positively impact children.

20% OFF

Use code: BLACKFRIDAY

valid through Monday 12/02

Happy Black Friday (& Saturday & Sunday & Monday)!

15% OFF

Use code: CYBERMONDAY

Valid through Sunday 12/8
Cannot combine with other offers

Cyber Monday lasts all week here at Invenio!

Wow! We're
almost sold out!

See what's left that will arrive by Dec 25th

Ships for Christmas

OR

Send a digital Gift Card!

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We can no longer guarantee
shipment by Christmas.

If you would still very much like
one of our toys by Christmas,
email us and we'll see what we can do.

Email us

OR

Send a digital Gift Card!
(Ships instantly)

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Welcome GGMG!

Use code: SFFIRE

at checkout...

For every 5 toys bought by all GGMG members...

...we'll donate 1 to a child in need.


Coordinated with the San Francisco Fire Fighter Toy Program

Welcome HPP supporters!

Use code: HPP

at checkout...

And we will donate 20% of all proceeds to the Homeless Prenatal Program

See what's left that will arrive by Dec 25th
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We'll even donate 20% of all Gift Card purchases!
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15% OFF

Use code: NEWSLETTER15

at checkout

We are two dads that find unique toys
& gifts that positively impact children.

Moving Sale!

We're getting a bigger warehouse.

Up to 40% OFF

On our Spring Collection

valid as long as supplies last

(Save us old parents from back pain, click on that coupon!)
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